Terms & Conditions

Last updated: 11 July 2026

These Terms & Conditions ("Terms") are a binding agreement between you and Julian Richards (trading as "MediaVault", "we", "us"), operator of getmediavault.com (the "Service").

1. Acceptance

By accessing or using the Service you agree to these Terms and our Privacy Notice. If you don't agree, don't use the Service. If you use the Service on behalf of an organization, you represent you have authority to bind that organization.

2. The Service

MediaVault provides browser-based tools to compress, convert, transcribe, and edit media locally on your device, plus optional paid ("Pro Studio") features. We may add, change, or remove features at any time.

3. Acceptable use

You must not, and must not permit anyone else to:

• use the Service unlawfully or to process content you don't have rights to;
• use the Service to create fraudulent, defamatory, harassing, sexually exploitative, or hateful content;
• use AI features to generate non-consensual deepfakes, impersonate real people, or produce disallowed content under our Generative AI restrictions;
• upload malware or attempt to probe, scan, or breach the Service;
• scrape, reverse engineer, decompile, or attempt to extract source code;
• resell, sublicense, or redistribute the Service or its outputs as a competing product;
• circumvent quotas, paywalls, DRM, or other technical restrictions.

4. AI outputs and your content

You retain all rights in the media you process ("Your Content"). You are responsible for having the rights to any content you input, for how you use AI outputs, and for verifying accuracy — AI outputs (transcripts, summaries, generated media) may be inaccurate and must not be relied on for regulated professional advice. We may remove or refuse to process content that violates these Terms and may honor rights-holder takedown requests. Repeated infringement will result in termination. You grant us a limited, worldwide, royalty-free licence to host and process Your Content solely to provide the Service to you.

5. Intellectual property

The Service, its software, models, UI, and branding are owned by Julian Richards or our licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service within your selected plan.

6. Accounts

You are responsible for keeping your credentials confidential and for all activity under your account. Provide accurate information and keep it up to date.

7. Subscriptions, payment and Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Payment, billing, tax, currency, invoicing, cancellations, and refunds are governed by Paddle's Buyer Terms. Paid plans (monthly or yearly) auto-renew at the end of each billing period at the then-current price unless cancelled beforehand. You can cancel any time from your Paddle customer portal or by contacting us — cancellation stops future renewals; see our Refund Policy for refund windows.

8. Service availability

We work hard to keep the Service running, but do not guarantee uninterrupted, timely, secure, or error-free operation.

9. Warranties and liability

To the fullest extent permitted by law, the Service is provided "as is" and "as available" and we disclaim all implied warranties (merchantability, fitness for a particular purpose, non-infringement). To the fullest extent permitted by law, our aggregate liability arising from or related to the Service is capped at the fees you paid to Paddle for the Service in the 12 months preceding the event giving rise to the claim, and we are not liable for indirect, consequential, special, incidental, or punitive damages, including loss of profits, data, or goodwill. Nothing in these Terms limits liability that cannot be limited by law (e.g. fraud, death, or personal injury caused by our negligence).

10. Indemnity

You will indemnify us against claims arising from Your Content, your unlawful use of the Service, or your breach of these Terms.

11. Suspension and termination

We may suspend or terminate your access to the Service at any time for: material breach of these Terms, non-payment, suspected security or fraud risk, or repeated or serious violations of our acceptable use rules. You may stop using the Service at any time. On termination, licences granted to you end and, subject to law and our retention schedule, we will delete your account data.

12. Governing law

These Terms are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory local consumer law provides otherwise.

13. Assignment and changes

You may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets. We may update these Terms from time to time; material changes will be posted here with a new "Last updated" date.

14. Force majeure

Neither party is liable for failures caused by events beyond reasonable control (outages, natural events, government action, upstream provider failures).

15. Contact

Julian Richards — support@getmediavault.com.