Contact

One inbox handles everything — support, billing and refunds. No ticket portal, no account required to write in.

Refunds

Pro subscriptions carry a 30-day money-back guarantee. Email us within 30 days of your purchase with your order number and the refund is processed through Stripe, normally within two business days. Full terms are on the refund policy page.

Billing and cancellation

You can cancel or update payment details yourself from the billing portal, reachable via the Manage billing button in the studio once you are signed in. Cancelling keeps your access until the end of the period you have already paid for. If you cannot reach the portal, email us and we will handle it.

Reporting a problem with a tool

Because processing happens on your device, the details that let us reproduce a fault are all local. Including these turns a slow exchange into a single reply:

• Which tool, and what you were trying to do
• Your browser and operating system, with versions if you have them
• The source file's format and rough size — not the file itself
• Any error message, copied exactly

Please do not email us your media. We cannot accept it, and the entire point of MediaVault is that your files stay with you. A description of the problem is enough.

Privacy questions

What we do and do not collect is set out in the privacy policy. The short version: your media is never transmitted, so there is no media data to request, export or delete.